Amazon.com: Customer reviews: Apple AirPods Pro (2nd Generation) Wireless Earbuds, Up to 2X More Active Noise Cancelling, Adaptive Transparency, Personalized Spatial Audio, MagSafe Charging Case, Bluetooth Headphones for iPhone

Top positive review

Improved, but still a little “Meh”, and I returned.

Reviewed in the United States 🇺🇸 on April 27, 2023

I’ve been using the AirPods Pro v1 for about 2.5 years. They’ve been pretty solid and consistent, but the other day the left one just started making crackling noises, to the extent where it’s unusable. So my search for the next great set of ear buds began.

I’m firmly within the Mac universe (iPhone, iPad Pro, MacBook Pro), and pretty much every earbud review you read presumptively points Apple users to these. I get it, but frankly I’d never been overwhelmed by the audio quality of my AirPods Pro, and as someone who travels for work the ANC was very mediocre. Additionally, the “seamless connectivity” between Apple devices that all the reviews tout is, in actual practice, quite annoying to me when the airpods automatically and presumptively switch devices without my input.

With this in mind, below are my pros and cons for the AirPods Pro 2:

Pros:
- ANC is better than v1. Not as good as the Bose QCII which I also tried, but very solid. I could still slightly hear my wife on conference calls in the other room of our home office (with Bose I heard nothing) but it wasn’t disturbing.

- Connectivity seemed solid. Instant connection to iPhone. I also set up connection with my Windows partition and no issues (some static but I think it was interference from another device on my desk, and not anything to do with the AirPods).

- Same lightweight feel as prior AirPods.

- Nice haptic-like controls for pause, playback, forward, etc. Easy to switch between ANC and Transparency mode.

- Transparency mode was also solid. Not a big deal for me as I’m more interested in blocking out other noise, but I understand that for some this is important.

- Mic was good. Took a couple calls and the other party heard me clearly. Similar experience w v1 airpods.

Cons:
- Overall audio quality is very good, but nothing special. I’m mostly saying this in comparison to the Bose; I’m no audiophile but sound on the Bose was just richer, more depth or something. Not sure if the ANC had anything to do with it, but the Bose was just a joy to listen to; the AirPods were good/adequate but again nothing special.

- Controls. In typical Apple fashion, they give you none. Want more bass? Too bad, Apple has already optimized that for you. Treble? Same thing, Apple says just trust us, we’ve got it covered. They do offer controls for switching off some of their other features (Spatial Audio, for example) but it’s a shame that Apple doesn't recognize (or care) that different people have different preferences for EQ settings.

- Case. They’ve added a lot of features to the new case (none of which I really care about) but I’ve never liked how slick the v1 case was, and these are no different. Just a personal preference though; the case is still small and very portable, which obviously trumps texture.

- One other annoyance: No idea why Apple feels that, by default, I need to be sent an alert any time I’m more than 100 feet or so away from my airpods. You can turn this off in the Find My app, but again when I’m driving my daughter to school or whatever I don’t require a notification on where my AirPods are located.

In summary, while I generally love Apple products, I just wasn’t overly impressed by these. To be honest, if I hadn’t stepped outside the box and tried something from a competitor (Bose) then I probably would have been fine with these. Again, there are definite improvements to the original AirPods Pro (if I had to put a number on it I’d say they are 35-40% “better”), and they are way beyond adequate in every way. However, due in no small part to Apple’s approach to sound quality (ie not even providing the user with some basic controls for customization), I returned these.

I will say that one thing I’ve learned through reading dozens of reviews is that each person’s use case is different, and that the best earbuds for one person may be different than for someone else. And in terms of the best “all around” earbuds for Apple users, the AirPod Pro 2, as the professional reviews indicate, may very well be the best fit. However, if you are looking for best in class ANC and sound quality, I’m not sure all will be impressed with these. I certainly wasn’t.

184 people found this helpful

Top critical review

All critical reviews›

John Cuyle

Noise cancelation works well. Transparency mode does not.

Reviewed in the United States 🇺🇸 on October 12, 2022

My use case for these is as daily wear headphones, particularly while working in an office. I have AirPods Gen 1 and I'm quite fond of them, but I'm also a fan of active noise cancelation. I am a pilot and I've used headsets with active noise cancelation (mostly Lightspeeds) for about 15 years now (I was an early adopter) and I also use electronic hearing protection while shooting. The AirPods Pro 2 are significantly cheaper than aviation headsets but roughly in the price range of shooting headsets so I thought I had a pretty good idea what I was getting into with these - i.e. ear buds that offered an active noise cancelation that was not necessarily useful for hearing protection (they have no rating) but offered something like the active noise cancelation I'm used to from my Lightspeed aviation headset (in noise canceling mode) and something like the noise reduction with voice passthrough that I'm used to from my Sordin shooting headset when in transparent mode.

Noise reduction mode delivers shockingly well. It does a very good job of shutting out ambient noise. Someone watching TV in the background? Significantly muted. HVAC/fan/PC noise? Gone. They're good enough that I'm probably going to wear them in my car since my Apple Watch informs me that my car is a loud enough environment that I'm vulnerable to long term hearing damage (it's a convertible, the exhaust is quiet but there's a lot of wind noise and the top doesn't do much to quiet other people's exhausts) and despite lacking a rating the rubber earpieces offer some passive noise reduction and the active may well be enough to take the edge off the poorly muffled motorcycles that seem to love to pace me right next to my left ear for miles on end.

Update: Not sure whether they’ve quietly updated their algorithms or just adjusted the default tuning in the background, but transparency mode is now usable. It still ought to support volume control, like active electronic hearing protection does. /Update

Transparency mode, on the other hand, is a massive disappointment. The idea behind transparency mode is, essentially, a not-rated-for-hearing-protection version of what you get with a pair of Sordins except instead of passive noise reduction with ambient noise passthrough (with processing to filter out sharp sounds, normalization, and clipping and filtering of loud sounds) and a volume control, so that ambient non-noise sound can be anywhere from significantly muted to amplified enough to cut through a pair of passive ear plugs worn under the electronic muffs. You sort of get a version of that. The AirPods Pro 2 add active noise reduction on top of it. Unfortunately, it's tuned very poorly. The default transparency mode plus "active transparency" perform something like what a pair of Sordins does in terms of clipping maximum volume but there's no volume control. You get a volume level that is basically slightly louder than ambient but with maybe some reduction of low range sounds and, crucially, a significant boost to mid and particularly high range sounds. HVAC noise is actually worse in transparency than it is when you're not wearing the AirPods at all. It also has an extremely unfortunate effect on keyboard sounds. A typical keypress is sort of a dull, low, clack. The default transparency settings turn it into a louder, shriller, sharper click. My keyboard, which I never really thought about before, is actually quite unpleasant in transparency mode. In general, the default transparency mode is probably something one would only use for very short periods such as a temporary interaction with someone (e.g. long enough to order coffee). For longer term use it's unpleasant enough that you would simply pull the AirPod out rather than switch modes. This is unfortunate as it largely undermines the entire sales pitch for the AirPods Pro. They aren't something you could put in and leave in with transparency enabled while on a walk with a friend and carry on a conversation with someone while preventing your ears from being hurt by a passing vehicle that's had its exhaust system compromised or wear in the office listening to music and switch to transparency mode to have a conversation with some coworkers. It amplifies background noise (again, keyboards become particularly unpleasant) enough that you're much better off simply taking them out, exactly as you would have with the old first gen airpods.

There are custom adjustments for transparency (inexplicably buried a couple layers deep in accessibility settings rather than in the AirPod configuration menus) and they... help. Sort of. It's possible, with some fiddling (the best settings I found were maximum ambient noise reduction, zero amplification, and darkest sound settings, conversation boost disabled) to configure transparency such that it actually does a much better job of muting unwanted ambient sounds (you can get rid of the HVAC again) and retaining clear voice passthrough and even acceptable music passthrough, but even after spending an hour or so playing with all of the available configuration options I cannot find one that allows me to leave transparency enabled while typing. It just makes keypresses to shrill, sharp, and loud. There's a pretty significant amount of processing power built into these for their tiny size, though, so hopefully Apple will be able to update their algorithm such that you can wear them while using a computer. Honestly, given that Apple sells computers, it's kind of shocking that they were released in this state, but here we are. (It's worth noting that part of my disappointment comes from the Sordins I have being totally usable in similar situations (but lacking bluetooth and also obviously being industrial hearing protection) and I also have a set of Walker's digital hearing protection that does have Bluetooth and is much better at ambient sound passthrough (at half the price) but having disappointing sound if you want to listen to music on them.

tl;dr Buy them if you have an iPhone and want good active noise cancelation in a very compact package with good battery life, and decent sound for music. If you're buying them as something you could wear to get, essentially, some background noise reduction and loud noise reduction in an office setting while still being able to talk to coworkers with them in - their weird tendency to actually amplify certain unpleasant frequency ranges in transparency mode makes them poorly suited for this application.

Update: See Above

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From the United States

Chris

Improved, but still a little “Meh”, and I returned.

Reviewed in the United States 🇺🇸 on April 27, 2023

Style: EarbudsVerified Purchase

184 people found this helpful

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Seth

Great headphones, way better than the 1st gen airpods pro

Reviewed in the United States 🇺🇸 on March 21, 2023

Style: EarbudsVerified Purchase

A while back I was looking for a set of noise cancelling headphones because I was going to take an international flight. I bought a couple pairs, including the 1st generation Airpods Pro. The second generation came out at almost the same time so I returned the 1st gen and spent the extra money to get these.

And wow, what a difference. They fit great, these are the only earbuds that ever have fit me (including the 1st generation airpods pro). They come with multiple ear tips too, and I've been able to find a combination that suits me.

The gimmicky features aren't that interesting to me, like the spatial audio and taking a scan of your ear or whatever. These are also supposed to auto switch between devices, that's never worked right (but really I prefer to switch manually anyway). I don't have a device with a u1 "find stuff" chip, so I haven't tried that. Fortunately I haven't needed to either.

What I like is the sound quality, which is very good, it has a rich range of highs and even somehow manages to get some pretty good bass in the lows. I also like the portability, and (compared to the first gen) I love the silly lanyard hole so I can put a strap on the case so I don't drop it.

But what really shines is the noise canceling. I find better than all of the over the ear ANC headphones I've tried, including some of the very expensive Bose and Sony headphones. And even in the case where it might not be quite as good, the fact that they are tiny and portable makes the utility so much higher. I've used these when using power tools, on airplanes, on trains, the freeway, or sometimes when my kids are talking (kidding (sort of)). The noise canceling is actually good enough that if someone is standing right in front of you and talking at a normal level, you almost can't hear them at all. And in extremely loud environments like airplanes, these cut the noise down better than some of the noise-cancelling headsets made for pilots and crew that I've used.

The transparency mode is also extremely good, way better than the first gen. And, it's a great deal more comfortable wearing these with transparency mode on (it makes my ears feel less "plugged").

Making calls is good too. Other people say that they didn't know that I was on headphones.

These also don't get "warm" in my ears either, something that I've noticed with other earbuds and over-the-ear cans.

The battery life is also fine. The specs say 4-5 hours or something, but that's plenty. Even on a long flight I usually won't be wearing them the for more than a couple hours at a time.

Tip: If you have an Apple Watch, you can charge the Airpods' case using the Apple Watch charger. I recently discovered this by accident.

If I had a complaint, it's that sometimes I'd prefer that they had a physical connection to a wire that was around my neck, so I could take them out for a sec without worrying about dropping them. That and they are quite expensive if all you want to do is listen to music. But if you don't mind the price tag and want an extremely nice set of earbuds, these are it.

224 people found this helpful

Helpful

Brodie W.

Definitely an Upgrade over the AirPods Pro 1

Reviewed in the United States 🇺🇸 on October 2, 2022

Style: EarbudsVerified Purchase

Let me start off by saying, I LOVED my AirPods Pro Gen 1’s. Like immensely. I would’ve taken the AirPods Pro 1 over the AirPods Maxes, AirPods 3’s, Bit Fit Pros, XM4’s, anything. Everything that I loved about the original AirPods Pro is capitalized upon with the 2’s and improved greatly. Now that’s not to say that that’s a bad thing for the original AirPods, as I only realized most of the grievances I had with them AFTER I got and used the Pro 2’s. Starting with the sound quality, it’s an obvious improvement. Like…. By a lot. I’m noticing a lot of bass and lows in songs that I was not able to notice with the original AirPods, along with the tones sounding more…. Separated? I’m no audiophile so I’m not sure if that’s the correct term, but the best way to describe it is that you can hear and pick out all the individual instruments and tones much easier than on the original AirPods Pro. Again, the sound quality was never really a problem for me on the 1’s, but it’s lovely that they would include that as an upgrade. I’ll shift gears for a sec and talk about the case now. The Lanyard Loop? For me personally, it’s arbitrary. My front left pocket is almost always reserved for my AirPods, and when they’re not in my pockets, they’re in my backpack or in my room. That being said, however, the addition of the U1 Chip to the case was an absolutely fantastic idea. I can’t say how many times I would have my AirPods in, throw the case down somewhere in my house or in my room, and then spend an hour looking for the case when I was done listening to whatever. The U1 Chip functions exactly like an AirTag, implementing a chime to get you to the general location of the Pods, and then precision finding to track down exactly where in the couch cushions you lost the case. The last thing about the case, and this was probably just a defect with my model, is that with the 1’s there was a massive issue with the right bud not contacting with the pad inside the case and either not charging or not being recognized as being in the case… that’s gone now. Everything works as a charm as you would expect. Going back to the Pods now. First up, to just get it out of the way, Haptic Touch for sound control? Big yes. I know for a lot of people that not having direct sound control on the AirPods was a gripe, but that’s no longer an issue as you can just swipe up or down to adjust the volume to move in intervals, equivalent to tapping the volume button on your phone. Will definitely be using that a lot when I am on the move and don’t feel like getting my phone out of my pocket or awkwardly trying to press the volume button on my phone through my pant leg. And, finally, perhaps the most important new piece of hardware for the 2’s, the H2 Chip. Again, I never had an issue with ANC or Transparency on my AirPod Pro 1’s. With ANC on, listening to music with the 1’s would be a completely immersive experience and I would not be able to hear anything from the outside world. That’s even better with the 2’s. Just like the 1’s, static sound waves (like humming, vibrating, etc.) is completely gone and unable to hear. Other than that, voices and general noises passing through ANC with the 2’s is…. Amazing. In a cafeteria or busy area, if I just have ANC on with no music playing, I am able to recognize that people are talking, but it’s more like whispering than actually talking. With ANC AND Music playing? No chance. All I hear is the music. And then you switch to transparency and you’re like “Uh… What just happened?”. It’s this big rush of realization that there was so much more going around you than you thought there was and makes you realize how good the ANC actually is. Speaking of transparency, I have no issues with it. It continues to be the best transparency mode on the market for any wearable earbuds, and completely emulates the feeling of not having anything in your ears. I have not gotten to try out or test the adaptive transparency as advertised as a selling point of the 2’s, but if I do I will edit this post with my feelings about it. Overall, just like the original AirPods to the AirPods Pro 1’s, I do believe the 2’s are worth the upgrade from the 1’s. The Sound Quality, H2 Chip, U1 Chip, Case Features… they all just work so seamlessly and I could not have asked for anything more from Apple. (Well, besides USB-C but you know.)

845 people found this helpful

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Rodrigo Frias

Nice security measures to avoid porch pirates.

Reviewed in the United States 🇺🇸 on May 28, 2023

Style: EarbudsVerified Purchase

Works perfectly as intended. Only meh is that it disconnects and reconnects if I don’t play anything in a minute, but it’s only sometimes that it does it. Researched a bit and found that I have to reconnect to fix it, will be back to add if this worked or not.
As for the security measures, amazon does it right. They have multiple ways: AirPods have to be received on hand by someone (if not the delivery comes the next working day to retry) they add to it when by the app giving you security numbers that you have to tell the delivery guy in order to receive the package. And also, in the package that is sealed they name on the tag an almost not valuable item like (AA batteries or something in that range) to maybe avoid wrong person stealing a worth less item when in reality there are AirPods in the package.

8 people found this helpful

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🥃

Work amazing

Reviewed in the United States 🇺🇸 on May 26, 2023

Style: EarbudsVerified Purchase

These work awesome. Connect quickly and calls sound great. I haven’t had any issues with people hearing me either. I have never been able to use ear pods before because they always fall out. These fit pretty securely, especially if I’m not very active. I can walk around with no issues. When I’m being more active, I usually will add the Proof Labs extenders and they fit super securely. The noise cancelling function works surprisingly well too, especially when you take the time to fit them right. And Apple walks you through this with your phone too so it’s a simple process. I love the small case they come with, especially since I travel a lot via airplane. It makes it very easy to travel with them and know they will never run out of battery, even when flying on long flights. Highly recommend!!!

One person found this helpful

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Mark Karber

Best AirPods yet!

Reviewed in the United States 🇺🇸 on April 25, 2023

Style: EarbudsVerified Purchase

I had the 2nd generation AirPods circa 2019. I couldn't believe how much better they were than the wired ear buds that had come with my iPhone. What a difference! And I had some control right on the AirPods. Really cool!

Well, slowly the charging case has been going downhill, and then recently it stopped charging all together. I had a dilemma. Buy a charging case for aging earbuds, or invest in newer/better ones. Since I had a sigfnicant amount of credit to use, I decided to make the leap to the AirPods Pro 2 and couldn't be happier. Here's the lowdown on the major categories.

Fit: 3 stars. The left earbud fits like a charm. But the right one? It never quite feels comfortable, and when I run the ear fit test, it says to adjust the fit or try another tip. Well, I've done that and it still doesn't quite feel right. I don't know why. My right ear looks identical to my left. It's not deformed lol. I don't get it - but I've gotten used to it and it's ok on the right ear, but not great.

Overall Sound: 5+ stars. The leap in sound quality made me think back to when I upgraded from the cheap wired earbuds to my first set of Airpods. The difference between the original AirPods and the AirPods Pro 2 is just as profound. The sound reminds me of a high-end pair of Bose speakers. It well-balanced with a deep, but not boomy base, and beautiful highs that are not overly bright or brassy. I'm listening to the same music as my old AriPods. Only now, I'm able to pick out individual instruments that I didn't even hear on the old Airpods. And the soundstage it creates is astounding. I can not only hear individual instruments, I can detect where they are on the stage! I feel like I am listening to a live performance. If there are a paid of earbuds ever made with better sound at this price, I'd like to hear them. For something so tiny, the sound is off the charts.

Features: 5 stars. The first time I walked with these on, I unintentionally had the noise cancellation on. This is some serious noise cancellation! I had to figure out how to turn that feature off. I couldn't hear cars coming up right behind me. I couldn't hear even the slightest amount of traffic noise, birds, or people conversing within 5 feet of me - nothing. Quiet as a church mouse. But in the right environment, what a great feature. It's easy to toggle it off or you can use transparency which enhances outside sounds. This is how I have it during my walks. I can't be surprised by cars or someone coming up behind me. Some people wish for an equalizer to customize their sound further. I do not share that opinion. They sound so good as is, that tinkering with it seems like a bad idea. I'm ok that it does not have that feature, but others may disagree.

Other: 5 stars. Battery life is excellent, build quality is great. Case is solid as a rock. For Apple users, they integrate so easily with iPhone. Typical Apple product.

Let's face it. This is a lot for earphones. I expected a lot and got it. In fact, the sound exceeded my expectations. If you can afford them, get them. If it's too much for your budget and you want wireless earbuds that integrate easily into the Apple universe, try the non=pro version. I see them on sale for $99 time to time and they are well worth the $99.

15 people found this helpful

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Katie Christensen

Best of all the models, in my opinion

Reviewed in the United States 🇺🇸 on May 17, 2023

Style: EarbudsVerified Purchase

There’s a reason they called this style “Pro”. I started off with the 2nd Generation Airpods, mostly because they were $100. I recently upgraded to the 3rd Generation and I really like the control options on the device itself. I sometimes use them at work. However, both Gens are too big for my ears, so I had to buy ear hooks. The issues with those is that you can’t keep them in the case and they slip from the canal and need to be repositioned. The ones I got for the 3rd Gen are not very easy to get on. I tried the Pros as soon as I got them to see which tip to use. It even has a little test you can do on your phone. The second I had both in, they blocked out my table fan, which was half a foot away. It was awesome! And knowing you can turn that feature off, for example if I choose to use these at work and need to still be able to hear outside noises/voices, makes it even better. I tilted my head around to see if these were slipping and they didn’t. I cannot attest to after an hour of wear, but they felt good. If these fit for your budget, I got them on sale for $200, I would go for the Pro over the other models.

27 people found this helpful

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Jesse

They’re great! Give us more colors!

Reviewed in the United States 🇺🇸 on May 24, 2023

Style: EarbudsVerified Purchase

I’m very impressed with these. The sound quality and anc are the best I’ve experienced. I did a lot of research before making my decision and chose the AirPods Pro 2 mostly because of the rich features you get when pairing them with an iPhone but I must say they exceeded my expectations in every other way.

Call quality is very clear on both sides. The bass is surprising deep and clear. I do wish I could get them a bit louder but i think that’s more of a me problem than the AirPods. I think my wife is going to buy a set too.

My only complaint is the color. APPLE! WHY DON’T OFFER ANYTHING OTHER THAN WHITE??! I would’ve been willing to pay a more for a different color. Mix it up a little bit! Offer more colors!

2 people found this helpful

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Arbitraryjoel

The active noise cancellation is no joke!

Reviewed in the United States 🇺🇸 on May 23, 2023

Style: EarbudsVerified Purchase

I LOVE the AirPods and I’m so glad I didn’t buy the 1st gen version. These headphones have been a godsend for me. I live across the street from an auto body shop and things get pretty loud, and after a long day of work I like to pop in my buds read a book or maybe do some writing. I can do these things without all the distractions outside my door! The AirPods are pretty comfortable in my ear and stay in quite well. The also help me get through the work day since I can focus on my tasks and not tune in to the nonsense my coworkers are spewing. The ANC is amazing and I HIGHLY recommend when you’re in public to use the Transparency mode so you’ll still be able to hear things around u especially if u take the bus/ train or u enjoy jogging. The charge time is pretty good on the earbuds as well. 5 stars! Very happy with this purchase.

9 people found this helpful

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Jeremy

Bought with Great Deal of Skepticism - Immediately Became a Fan

Reviewed in the United States 🇺🇸 on May 21, 2023

Style: EarbudsVerified Purchase

I had discussed the notion of in-ear noise canceling headphones with my daughter and stated there is no way these can work as well as my QC45s. After sitting on an Amazon gift card for quite some time, I pulled the trigger on the noise canceling air pods when stuck in an airport club listening to multiple loud phone conversations about divorce and relationships.

These Air Pods are incredible. The active noise canceling is close to being on par with traditional over the ear headphones. Cell phone call quality is perfect - I had no idea what I was missing by not using air pods for work calls and long conversations. Music and movie playback comes across in high quality audio. The experience is so good, I have stopped traveling with my Bose QC45s and now use the Air Pod Pro for in-flight music and movies as well as calls while in the office. I highly recommend.

4 people found this helpful

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